When My Car’s Tyre Punctured at Goregaon East WEH Indian Oil Petrol Pump…. Twice!

Incident 1:

On April 3rd, Saturday, early morning around 6:30AM, we were heading off for a weekend holiday and reached IOCL petrol pump on Western Express Highway, Goregaon East, to fill the petrol tank and get the tyre pressure checked. After filling up the tank, we got the tyre pressure checked where the person checking the tyre pressure reported that there is a puncture in the rear left tyre. He told that we can get it fixed at the tyre puncture shop right there. The person at the shop confirmed three punctures due to pieces of glass getting into the tyre. He fixed them and charged 300 rupees for the three punctures in that tyre. After getting it fixed, we left.

Incident 2:

On June 6th, Friday, early morning around 6AM, we were heading off for Ahmedabad and reached IOCL petrol pump on Western Express Highway, Goregaon East, to fill the petrol tank and get the tyre pressure checked. After filling up the tank, we got the tyre pressure checked where the person checking the tyre pressure reported that there is a puncture in the front left tyre. He told that we can get it fixed at the tyre puncture shop right there. The person at the shop confirmed two punctures due to pieces of glass getting into the tyre. He fixed them and charged 200 rupees for the two punctures in that tyre. After getting it fixed, we left.

The commonalities between the two instances are very much evident. However, in the second instance, we felt something fishy. My wife went to check the petrol pump entrance and to her expectations, found very small pieces of glass on the ground. Watching her take the pictures, the petrol pump folks also sensed something wrong. However, we avoided any conversation at that time in spite of continuous probing and left the place after noting down the contact details of the field officer – Mr. Vijay Gamare – of the petrol pump.

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After coming back from Ahmedabad, I dropped a mail to him regarding the suspected malpractice. After two days of email conversations, I received a confirmation from him, saying that the puncture guy, Shamim Ansari, was terminated on the spot and a caution letter warning of strict action was given to the agency, in case such incident happens in future.

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I am not sure if I would go to an IOCL petrol pump ever again. This is not the first time an IOCL petrol pump has been noticed for wrong reasons. One of the IOCL petrol pumps near my house in Ahmedabad (near Sachin Towers, Anandnagar) is also notorious for cheating customers with disproportionate petrol. However, I don’t think IOCL is the odd one out here. In general, public need to be more vigilant at petrol pumps as there are hundreds of ways they can cheat customers and we may not be even aware of it.

This case might have gone to consumer court but given that IOCL has acted upon it sufficiently, we chose to avoid it for now. However, this was definitely a wake up call for us to be more alert whenever visiting a petrol pump.

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